Making an Appointment
Patients requiring a GP appointment or phone consultation are advised to phone the Practice as soon after 08.00 as possible. Due to the demand all requests for appointments will be reviewed by the GP (triaged) in order that the more urgent cases are given priority. When the appointments are full patients will be advised to phone back the following day. A small number of appointments are bookable in advance.
- To request an appointment with any of the Nursing Staff, please phone Monday to Friday during normal opening hours.
- If it is a request for an emergency appointment please phone during normal opening hours, outwith those hours phone NHS24 on 111.
When you ring us we will confirm your identity and ask for a brief description of the problem. If at this point we can offer appropriate treatment with our Nurses then an appointment time can be given immediately.
For appointments with a doctor we use a telephone triage system to manage the daily workload. This means that rather than working from a traditional “first come first served” basis the clinicians prioritise according to the clinical need of each individual call. If your request is for a continuing medical line or prescription, this may be given a lower priority for response than other more clinically acute symptoms.
We respond to circa 500 requests for GP contact in a week. We believe that Triage offers the best solution to ensure that any patient requiring access to health services can do so on the same day or within 24 hours where appropriate. The Practice acknowledges it may not always be convenient for a GP to telephone due to work or travel commitments. If this is going to be a problem please let reception know so we can overcome this problem.
Some people do not like to give the reception team their personal medical information. All of our staff (from Cleaning staff to Doctors) are covered by the same strict data protection laws and practice policies on information security. It is the Doctors wish that reception ask you about your reason for calling as they need as much information as possible when prioritising their callbacks.