Park Avenue Medical CentrePark Avenue Dundee, DD4 6PPTel: 01382 462222
The Park Avenue Medical Centre processes personal identifiable information that relates to patients and is therefore required by law to comply with the General Data Protection Regulations (GDPR), which protect your privacy and ensure that your personal information is processed fairly and lawfully.
About the personal information we use
We use personal information on different groups of individuals including:
The personal information we use includes information that identifies you like your name, address, date of birth and postcode.
We also use more sensitive types of personal information, including information about racial or ethnic origin; religious; genetic and biometric data, health; sexual orientation.
The information we use can relate to personal and family details; education, training and employment details; financial details; lifestyle and social circumstances; visual images; details held in the patient record.
Our purposes for using personal information
We use personal information to enable us to provide healthcare services for patients; research; supporting and managing our employees; maintaining our accounts and records.
Our legal basis for using personal information
Park Avenue Medical Centre as data controller, is required to have a legal basis when using personal information. Park Avenue Medical Centre considers that performance of our tasks and functions are in the public interest. So when using personal information our legal basis is usually that its use is necessary for the performance of a task carried out in the public interest, or in the exercise of official authority vested in us. In some situations we may rely on a different legal basis; for example, for compliance with a legal obligation to which Park Avenue Medical Centre is subject to, for example under the Public Health etc (Scotland) Act 2008 we are required to notify Health Protection Scotland when someone contracts a specific disease.
When we are using more sensitive types of personal information, including health information, our legal basis is usually that the use is necessary:
On rare occasions we may rely on your explicit consent as our legal basis for using your personal information. When we do this we will explain what it means, and the rights that are available, to you. You should be aware that we will continue to ask for your consent for other things like taking part in a drug trial, or when you are having a minor surgical procedure.
Who provides the personal information
When you do not provide information directly to us, we receive it from other individuals and organisations involved in the delivery of health and care services in Scotland. These include NHS Boards and primary care contractors such as dentists, pharmacists and opticians; other public bodies e.g. Local Authorities and suppliers of goods and services.
Sharing personal information with others
Depending on the situation, where necessary we will share appropriate, relevant and proportionate personal information in compliance with the law, with the following:
Transferring personal information abroad
It is sometimes necessary to transfer personal health information overseas for example if you require urgent medical treatment abroad. When this is needed information may be transferred to countries or territories around the world. Any transfers made will be in full compliance with NHSScotland Information Security Policy.
Retention periods of the information we hold
Within Park Avenue Medical Centre we keep personal information as set out in the Scottish Government Records Management: NHS Code of Practice (Scotland) Version 2.1 January 2012. The NHS Code of Practice sets out minimum retention periods for information, including personal information, held in different types of records including personal health records and administrative records. We maintain a retention schedule detailing the minimum retention period for the information and procedures for the safe disposal of personal information.
How we protect personal information
We take care to ensure your personal information is only accessible to authorised people. Our staff have a legal and contractual duty to keep personal health information secure, and confidential. The following security measures are in place to protect personal information:
This section contains a description of your data protection rights.
The right of access
You have the right to access your own personal information. This right includes making you aware of what information we hold along with the opportunity to satisfy you that we are using your information fairly and legally.
You have the right to obtain:
Although we must provide this information free of charge, if your request is considered unfounded or excessive, or if you request the same information more than once, we may charge a reasonable fee.
If you would like to access your personal information, you can request this information by contacting the Practice Manager at Park Avenue Medical Centre 01382 462222
Once we have received your request and you have provided us with enough information for us to locate your personal information, we will respond to your request without delay, within one month. However If your request is complex we may take longer, by up to two months, to respond. If this is the case we will tell you and explain the reason for the delay.
The right to rectification
If the personal information we hold about you is inaccurate or incomplete you have the right to have this corrected.
If it is agreed that your personal information is inaccurate or incomplete we will aim to amend your records accordingly, normally within one month, or within two months where the request is complex. However, we will contact you as quickly as possible to explain this further if the need to extend our timescales applies to your request. Unless there is a risk to patient safety, we can restrict access to your records to ensure that the inaccurate or incomplete information is not used until amended.
If for any reason we have shared your information with anyone else, perhaps during a referral to another service for example, we will notify them of the changes required so that we can ensure their records are accurate.
If on consideration of your request d Park Avenue Medical Centre does not consider the personal information to be inaccurate then we will add a comment to your record stating your concerns about the information. If this is case we will contact you within one month to explain our reasons for this.
If you are unhappy about how Park Avenue Medical Centre has responded to your request for rectification we will provide you with information on how you can complain to the Information Commissioner’s Office.
The right to object
When Park Avenue Medical Centre is processing your personal information for the purpose of the performance of a task carried out in the public interest or in the exercise of official authority you have the right to object to the processing and also seek that further processing of your personal information is restricted. Provided Park Avenue Medical Centre can demonstrate compelling legitimate grounds for processing your personal information, for instance; patient safety or for evidence to support legal claims, your right will not be upheld.
There are other rights under current Data Protection Law however these rights only apply in certain circumstances. If you wish further information on these rights please contact the Practice Manager.
The right to complain
NHS Tayside employs a Data Protection Officer to check that personal information is used in a way that meets data protection law. NHS Tayside’s Data Protection Officers contact details are.
Data Protection Officer, Maryfield House (South), Mains Loan, Dundee, DD4 7BT, Telephone 01382 424436
You also have the right to complain about how we use your personal information to the Information Commissioner’s Office (ICO). Details about this are on their website at www.ico.org.uk.
Translation Service/ Accessibility
Documents can be made available in other languages and formats on request.
We always want to offer an excellent service so we appreciate constructive suggestions from our patients. Please put any suggestions in writing (see contact details) to the Practice Manager.
In the event you require to complain about the service you have received, please put your complaint in writing to the Practice Manager who will investigate your complaint and respond as soon as possible. All complaints are dealt with in accordance with NHS guidelines and a Complaints Procedure can be obtained from reception. NHS Tayside have a separate Complaints and Advice Team and an information leaflet can be obtained from reception.
This team will be able to give impartial advice and support but it must be made clear that NHS Tayside cannot assume responsibility for either the circumstances leading to the complaint or for the resolution of the complaint as this rests solely with the the practice.
The procedure for making a complaint against the NHS in Scotland is described in the leaflet Making a Complaint about the NHS.
The ombudsman has published a booklet that describes the process behind bringing your complaint to the ombudsman
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman and there are instructions for doing this on the SPSO website.
Our staff and members of the public have the right to work without intimidation or fear. Any aggressive behaviour including personal or abusive comments will not be tolerated. We will initiate the removal of any patient who conducts themselves in an aggressive and intimidating fashion.
The Freedom of Information (Scotland) Act 2002 gives the public a right of access to all types of recorded information by the public authorities, including the Health Service. We are obliged to respond to requests for information and provide that information, subject to particular conditions and exemptions set out in the Act. The Practice has adopted the British Medical Association Model Publication Scheme to meet the requirements of the Scottish legislation. A copy of the practice publication document can be viewed by clicking on the following: Practice Information Guide
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